Setting Up The NHS App

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A Guide To Setting Up The NHS App – If you are NOT already using on-line access

The first step is to download the NHS App. 

The NHS App is available now on iOS (from the App Store) and Android (from Google Play) To use it you must be aged 13 and over and registered with a GP surgery in England. If you are aged 13 to 15 you will need to contact your GP surgery first and request access to online services.

  • The NHS App has been available for more than one year via mobile devices but very recently became available through a web browser such as Internet Explorer or Google Chrome. This means you can use the app’s features on a desktop computer or laptop, but you must first register on a mobile device. The NHS App is supported anywhere you travel including outside the country, however, must be supported by a UK mobile phone number.
  • If your mobile supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.

The second step is to create an NHS login.

This video explains the sign-on process:

Written explanation :

Having downloaded the App, you will be asked to:

  • Give an email address
  • Choose a password
  • Accept the NHS Login terms and conditions

You will receive an email containing a link which you have to click on to confirm the email address used. You will then have confirmation you have an NHS Login.

Return to the App and enter the NHS Login email address and password. You will now be asked to provide a mobile phone, and as a result, you will get sent a text message with a six-digit security code. You will be prompted to enter this code and press continue.

Next step to confirm identity via photo ID and a short video.

  • You will have to take a photo on your mobile of one of the following accepted types of ID:
    • Passport
    • UK driving licence (full or provisional)
    • Full European driving licence
    • European national identity card
  • You will have to take a short video of you face as you say 4 randomly generated numbers
  • You have to enter your date of birth
  • You will have to provide your NHS number if you know it or if not your name and postcode registered with your surgery.

Confirmation is usually within a few hours

If you have completed all these steps properly, you usually receive confirmation within a couple of hours to say the identity check is OK.

Now you can use the APP

Once these steps are completed you will be able to use your NHS login to access the app. You can use your email address and password or you have the option to login using biometric data, such as your fingerprint or facial recognition.

Now you have successfully logged in, if required you can download a desktop version via internet explorer or google chrome and here’s the link:

What does the NHS allow you to do?

NHS App allows you to:

  • Check your symptoms
    • Coronavirus advice
    • Find NHS information on hundreds of conditions
    • Use NHS 111 for urgent help online
    • Ask your GP for advice through eConsult
  • Appointments-view existing and book future appointments
  • Prescriptions-check your history and order a repeat prescription (see your nominated pharmacy)
  • View your GP medical record
  • View messages from health services and the NHS App.
  • Manage decisions around organ, tissue and blood donations.