You can contact us about a medical, administrative or prescription issues by clicking below:
Our appointment system has changed from the 10th October 2023. All Doctor Appointments with be requested through our on-line system. This is called AccuRx and there is a link to access this on our website.
With an increasing population in Middlewich, we have decided to move to a total triage system. This is in line with other practices in East Cheshire
General practice throughout the country is under significant pressure with demand outstripping supply. Our practice is no different.
The traditional model of phoning for an appointment with a GP is no longer sustainable.
Total triage is the only fair way of ensuring that patients are seen by the right person, within the appropriate clinical time frame.
If you do not have online access, please phone reception and a member of the team will fill it in for you. Please note, they will not be able to bypass this system. Please only use the system if you are completely unable to fill in the online form. Enter link to online consulting link (outside of core hours – accurx.com)
This system is to be used for both routine and urgent appointments and requests will be triaged on the same day by a member of the clinical team.
What happens next?
When we triage your appointment, you may be given either a face to face , or a telephone appointment and this may be with a GP, Nurse, a pharmacist, a specialist advanced physiotherapist, or another member of the team.
Please do not demand your appointment request is dealt with in any other way, as the front of house team are not permitted to do this.
This system works very well in other areas of East Cheshire, such as Wilmslow, Macclesfield and Holmes Chapel.
Please be kind to our reception team as they take you through questions, but if you can complete the form yourselves it will be much quicker for you.
Myth Buster : The GPs will still be working in the same way, seeing patients face to face, and making telephone calls when requested. This is not an online consultation model. Its to improve access to healthcare.
Many thanks for your patience and understanding.
The Partners – Dr Croft, Longhorn, Johnson, Gibbs and Stevenson
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
What the NHS App does
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP surgery and other services, such as hospitals
How to register for Online Services
If you have not used our online services before you will need to:
- Contact the surgery by phone or in person
- Verify your identity
- Secure a username and password
- Enter Patient Access and enter your registration details exactly as shown on the form.
- After registering, log on with your username and password.
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices