Important changes to ‘repeat prescription’ ordering in Cheshire


Important changes to ‘repeat prescription’ ordering in Cheshire

What is changing?

We are asking you to order your medicine directly from us at the surgery rather than allowing your repeat prescriptions to be ordered on your behalf by your pharmacy or a company.  If you already order in this way, you will not be affected by this change.

Why is this happening?

We have looked at areas around the country and have seen that when patients order their own prescriptions this is safer and reduces waste.  Over-ordering, stock-piling and unused medicines cost the NHS hundreds of millions of pounds every year – money that we believe can and should go to provide vital health services.  Our NHS needs everyone to work together to make sure only medicines that are needed are requested and used properly.

What do I need to do?

From 1st April 2018 the Practice will only accept repeat requests from you or your carer.  From this date onwards, you will need to order your prescription using one of the following options:-

  • Talk with the Practice about ordering online – it is easier than you think and the Practice will help you set this up Ask us for a ‘right hand side’ of your repeat prescription that you can use to tick the items you need and drop off or post to the surgery.
  • Ask about other options for ordering your prescription – using your smart phone, by post.
  • Please take this opportunity to remember our ‘Think before you Tick’ campaign to reduce medicines waste. The campaign reminds all patients to only order what they need.  This is a good opportunity for everyone to check their cupboards and to either use up any stock of in-date medicines before ordering more or take medicines that are out of date or no longer required to the pharmacy for safe disposal.

Please remember to allow enough time when ordering your repeat prescription for those items that you need.  You should order when you have 7 to 10 days if medicines left because on average it takes 2 to 3 days for the prescription to be issued and another 2 to 3 days for it to be dispensed.

What is not changing?

Remember that while the way you order your prescription may be changing, the options you have for collecting your prescription remain unaffected.

  • If you already give your repeat prescription to the surgery either by hand, by post or electronically using Patient Access, then please continue to do this.
  • Pharmacies will still collect paper prescriptions from the GP surgeries and receive them electronically from the surgery; please let your pharmacy know when you have made an order.
  • Pharmacies will still deliver medicines and other items to your home where appropriate.

Who to contact if you need more support

If you feel that you might need support to order your repeat prescription or you are a carer for someone who you feel may need help, please contact the Practice.

Have you registered for Patient Access?

It will save you time, you wont have to phone reception to book appointments or get routine results.

You can also order your repeat prescriptions and update any changes to personal details.

Just ask at reception for details on setting up access or use the enclosed application. You may also visit

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